Returns & Exchanges
Due to the perishable nature of our beverages, we cannot accept returns for change of mind, but we are committed to ensuring you enjoy every sip. If your order arrives damaged or incorrect, please reach out to our team within 7 days of delivery for a full replacement or refund.
Document the Issue
Take clear photos of the damaged product or incorrect items, including the shipping label and packaging for our quality control team.
Contact Support
Email our customer service team at [email protected] with your order number and the photos attached to initiate the claim.
Review Process
Our team will review your request within 48 hours to verify the issue and confirm eligibility for a refund or a fresh shipment.
Resolution
Once approved, we will either dispatch a replacement case immediately or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing